At ministryofdress we are committed to delivering your chosen styles to you with care and reliability. Our shipping processes are designed to be transparent, efficient, and secure, ensuring your order reaches you in perfect condition.

1. Processing Time

• All orders are processed within 1–2 business days (Monday through Friday, excluding public holidays) after payment confirmation.

• Orders placed after 12:00 PM (GMT+8) or on weekends/holidays will be processed on the next business day.

• During promotional periods or sales, processing may take slightly longer. You will be notified if any significant delays occur.

2. Shipping Methods & Carriers
We partner with trusted international carriers such as DHL, FedEx, and regional postal services to provide reliable delivery. Available shipping options and estimated transit times will be displayed at checkout based on your location.

3. Shipping Destinations
We currently ship to most countries worldwide. If you do not see your country listed at checkout, please contact our Customer Care team for assistance.

4. Shipping Costs

• Shipping fees are calculated based on destination, package weight, and selected shipping speed.

• The final shipping cost will be displayed clearly before you complete your purchase.

• Free shipping may be offered on orders above a certain value. Please refer to our website or ongoing promotions for details.

5. Delivery Times

• Standard Shipping: 7–14 business days

• Expedited Shipping: 4–7 business days

• Express Shipping: 2–5 business days
  Please note: These estimates do not include processing time and may vary depending on destination, customs procedures, and carrier availability. Delays due to weather, customs, or regional circumstances are beyond our control.

6. Order Tracking
Once your order is shipped, you will receive a confirmation email containing your tracking number and a link to monitor your package’s journey. You can also check your order status by logging into your account on our website.

7. Customs, Duties & Taxes

• International shipments may be subject to customs fees, import duties, and taxes imposed by the destination country. These charges are the responsibility of the recipient and are not included in our shipping or product prices.

• We are unable to estimate these fees, as they vary by country. We recommend contacting your local customs office for more information.

• Please ensure your shipping address is accurate and complete to avoid delays or additional charges.

8. Shipping Address & Changes

• Please double-check your shipping address at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.

• If you need to change your shipping address after placing an order, please contact us immediately at ministryofdress@outlook.com. We can only modify the address before the order enters the shipping process.

9. Lost, Stolen, or Damaged Packages

• If your tracking information shows that your package was delivered but you have not received it, please first check with neighbors or your local post office.

• For lost or damaged shipments, please contact us within 14 days of the estimated delivery date. We will work with the carrier to investigate and assist in resolving the issue.

• We highly recommend choosing a secure delivery location if you are not available to receive the package personally.

10. Contact Us
For any questions regarding shipping, delivery, or your order status, our team is here to help:

Email: ministryofdress@outlook.com
Customer Care Hours: Monday–Friday, 9:00 AM – 6:00 PM (GMT+8)

We appreciate your trust in Laika Shoes and look forward to delivering style, comfort, and confidence right to your doorstep.